Voyager Medical has had over a decade of submitting and managing Distance Selling Pharmacy applications. If you would like to access a database of previously submitted examples of the successful applications please contact us.
In the UK, the term "Distance Selling Pharmacy" (DSP) is a type of pharmacy registered with the GPhC (the UK pharmacy regulator) as working exclusively "at a distance" from patients. This used to include "mail order pharmacies" however today it includes almost exclusively internet-only pharmacies. The exact definition as specified by the Medicines Ethics and Practice defines a DSP as:
In UK law, Distance Selling Pharmacies are specifically mentioned in UK government legislation (Part 9 Section 64) as follows:
(a) the DSP must not offer to provide pharmaceutical services, other than directed services, to persons who are present at (which includes in the vicinity of) the listed chemist premises;
(b) the means by which the DSP provides pharmaceutical services, other than directed services, must be such that any person receiving those services does so otherwise than at the listed chemist premises;
(c) the listed DSP premises must not be on the same site or in the same building as the premises of a provider of primary medical services with a patient list; i.e. the new DSP should not be based on the same premises as a GP surgery, if this is needed dispensing doctor legislation should be used.
(d)(i) the uninterrupted provision of essential services, during the opening hours of the premises, to persons anywhere in England who request those services i.e. the DSP should be able to offer the service to anyone in the UK regardless of location.
(d)(ii) reiterates the importance of not providing face to face contact.
(e) mentions nothing in the published practice leaflet or the website should mention face to face contact.
The 4 stages listed above need to be completed before an application can be submitted. Essentially, these stages are checking with the various local and national jurisdictions as to whether a distance selling pharmacy would be allowed. After these stages have been completed you will need to show the GPhC how you intend to meet the various DSP requirements.
When starting a DSP you will need to meet the requirements of the GPhC inspection and if you are looking to handle NHS prescriptions you also must meet the Community Pharmacy Assurance Frameworks. For the past 10 years hubnet.io and Voyager Medical has been involved in setting up Distance Selling Pharmacies across the UK. To date, we have helped over 100 Distance Selling Pharmacies become registered with the GPhC and we maintain over 70 on the GPhC register. If you are looking to make a distance selling application our Digital Back Office Solution not only helps you establish your license it aids you in retaining it. We have collected a database of queries sent by other pharmacies to LPC upon a distance selling pharmacy market entry application.
The system contains Distance Selling Standard Operating Procedures and Clinical Governance documentation which meet the GPhC requirements set in law by legislation.gov.uk Regulations 25 and 64. All documents have been previously inspected by GPhC inspectors and are maintained by our centralised superintendent pharmacist. Below is a quick look at our Distance Selling Pharmacy SOP system.
Hubnet is an online pharmacy information system. We intend to provide healthcare professionals with an online ecosystem to allow for better communication between each other and their patients. Protected by law, the data you enter into this site remains your intellectual property and cannot be used by us. Our goal is to enable you to do more, if you like it you can subscribe for more!