Distance Selling Pharmacy Standard Operating Procedures

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We provide a wide range of services to help you start up your Distance Selling Pharmacy, including access to our Standard Operating Procedure (SOP) database. Our distance selling pharmacy (DSP) SOPs have been refined over a decade following the development of our online Pharmacy Quality Management System HubNet.io.

We have analysed all publically available reports on NHS and GPhC DSP rejections and have found the most common reasons for failures of the application, these include:

• How does the internet pharmacy ensure that any person that presents a non-electronic repeat prescription to an NHS Pharmacist (P) does not have face to face contact as per Paragraph 5(2)(3) of Schedule 4?
• How does the Pharmacist ensure that patients presenting repeatable prescriptions actually need the medicines as per Paragraph 7(3) of Schedule 4?
• Confirmation that the relevant  NHS charge was paid, how will this be handled with payment provider as per Paragraph 7(5)(b) of Schedule 4?
• How do you ensure the Prescription is signed as per Paragraph 8(1) of Schedule 4?
• How as a DSP can you remotely measure and fit the appliance the person named on the prescription as per Paragraph 8(4) of Schedule 4?

Essentially, the NHS need to be reassured that the applicant can offer traditional pharmacy services remotely. In addition to these key points, less common reasons for rejection for Distance Selling Pharmacies include:

• Paragraph 8(15) of Schedule 4 – no information provided.
• Paragraph 9(4) of Schedule 4 – no information provided.
• Paragraph 10(1) of Schedule 4– no information provided.
• Paragraph 17 of Schedule 4 – no information provided.
• Paragraph 20(1) and Paragraph 22 of Schedule 4 – no information provided.
• Urgent supply without a prescription – no information provided.
• Disposal service in respect of unwanted drugs – no information provided.
• Promotion of healthy lifestyles – no information provided.
• Prescription linked intervention – no information provided.
• Public health campaigns – no information provided.
• Signposting – no information provided.
• Support for self-care – no information provided.

To address these issues we over 150 Distance Selling Pharmacy SOPs which come with every subscription. Furthermore, a HubNet subscription grants access to a range of apps to meet ongoing NHS and GPhC DSP requirements. This is to ensure that after the application has gone through, that the business remains on the UK pharmacy register in the event of an unannounced inspection.

Lastly, pharmacy is a dynamic field, therefore we try an future proof your service in case of new regulatory and clinical development, therefore we also give you access to our extended SOP roster, including:  

• Checking NHS Exemptions Standard Operating Procedure (GPhC + NHS License Holders only)      
• Taking an NHS Prescription Charge Standard Operating Procedure (GPhC + NHS License Holders only)      
• Remote Appliance Fitting Standard Operating Procedure
• Remote Compliance Aid Need Assessment Standard Operating Procedure
• Remote Patient Assessment of Repeat Dispensing Need Standard Operating Procedure (GPhC + NHS License Holders only)      
• Remote Promotion of Healthy Lifestyle and Public Health Campaigns Standard Operating Procedure (GPhC + NHS License Holders only)      
• Remote Signposting Standard Operating Procedure (GPhC + NHS License Holders only)      
• Remote Disposal of Medicines Standard Operating Procedure   
• Remote Support for Self-Care (GPhC + NHS License Holders only)
• Setting up an internet pharmacy in the UK Standard Operating Procedure
• Overarching Internet Pharmacy Standard Operating Procedure
• Dispatching an internet Order Standard Operating Procedure
• Final Checking an internet Order Standard Operating Procedure
• Distance selling Standard Operating Procedure
• Preparing an Internet Order Standard Operating Procedure
• Receiving and Internet Order Standard Operating Procedure   
• Distance Selling Social Media Standard Operating Procedure
• Cold Chain Delivery Standard Operating Procedure
• Pharmacy Cybersecurity Standard Operating Procedure - click to download a sample Distance Selling Pharmacy SOP in full!

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Additional Digital Healthcare SOPs

The above Pharmacy SOPs are included in our Digital SOP packed which adds an additional 150 documents. You can access these documents by subscribing to our Digital Back Office Solution.

Listed below is the full list of additional SOPs that you will be granted access to...

Care Quality Commission (CQC) Standard Operating Procedures:            

• British Code of Advertising Standard Operating Procedure
• Patient Disclaimer Standard Operating Procedure
• Disability and the Equality Act 2010 Standard Operating Procedure  
• Seeking Clients' Consent Standard Operating Procedure 
• Complaints Procedure Standard Operating Procedure    
• Whistle Blowing Policy      
• Confidentiality Policy      
• Clinical Governance Standard Operating Procedure     
• Clinical Audit Standard Operating Procedure    
• Safeguarding Policy      
• Stress Management Standard Operating Procedure   
• Sickness and Absence Standard Operating Procedure    
• RIDDOR Standard Operating Procedure
• Violent or abusive patients Standard Operating Procedure
• Mental Capacity Standard Operating Procedure
• Medicine Incident Reporting Policy
• Medication Review Policy
• Protocol for the Identification of Patients with Learning Disabilities
• Electronic Transfer of Patient Data Policy
• Medicines Safety Alerts Standard Operating Procedure
• Disciplinary Policy
• Disclosure and Barring Standard Operating Procedure
• Computer Misuse Policy
• Computer and Data Security Procedure
• Caldicott Protocol
• Business Continuity Plan Standard Operating Procedure
• Repeat Prescription Rationalisation (‘Tidy-Up’) by Medicines Management Team in Primary Care Standard Operating Procedure
• Pre-Agreed Practice Specific Medication Switches to the Health Board Preferred Generic Standard Operating Procedure
• Updating Repeat Medication from Community Pharmacy Medication Use Review by Medicines Management Team in Primary Care      
• Adding the Medication of a Newly Registered Patient onto the Repeat Prescription by Medicines Management Team in Primary Care      
• Medicines Reconciliation from Hospital Outpatient Documentation by Medicines Management Team in Primary Care     
• Medicines Reconciliation from a Hospital Discharge Notification by Medicines Management Team in Primary Care Standard Operating Procedure
• Domiciliary Medication Adherence Assessment by Medicines Management Team in Primary Care      
• Level 2 Medication Review (including repeat medication reauthorisation) by the Medicines Management Team in Primary Care     
• Level 3 Medication Review (including repeat medication reauthorisation) by the Medicines Management Team in Primary Care
• Memorandum of Understanding with the Medicines Management Team

Specials Standard Operating Procedure (for GPhC and MHRA registered organisations)    

• Supply of Insulin Standard Operating Procedure   
• Supply of Lithium Standard Operating Procedure 
• Supply of Methotrexate Standard Operating Procedure 
• Supply of Oral Anticoagulant Medication Standard Operating Procedure 
• Supply of Paraffin Based Skin Products Standard Operating Procedure 
• Sale and Supply of Veterinary Medicines Standard Operating Procedure 
• Supplying of Oral Anti-Cancer Medicines Standard Operating Procedure 

Information Governance (for CQC, GPhC and MHRA registered organisations)        

• Summary Care Records Standard Operating Procedure      
• Staff Confidentiality Standard Operating Procedure       
• Information Governance Policy      
• Code of Conduct for Employees in Respect of Confidentiality      
• Data Handling Standard Operating Procedure       
• Mobile Computing Guidelines and Standard Operating Procedure      
• Information Security Incident Management Standard Operating Procedure      
• Access Control and Password Management Standard Operating Procedure       
• Ensuring Staff Compliance with RA01 Terms Template SOP      
• GDPR Privacy notice for employees workers and contractors UK      

Staff Induction (for CQC, GPhC and MHRA registered organisations)         

• Locum Induction Standard Operating Procedure
• Staff Induction Standard Operating Procedure

Signposting (GPhC registered organisations only)        

• Signposting Standard Operating Procedure

Private Services (GPhC Registration Holders only)

• Salbutamol Supply to Schools Standard Operating Procedure
• Blood Diagnostics via Finger Prick Standard Operating Procedure
• Dispensing Private Prescriptions Standard Operating Procedure 

Operational (for CQC, GPhC and MHRA registered organisations)      

• Cleaning Standard Operating Procedure
• Cold Chain Maintenance Standard Operating Procedure
• Equipment Maintenance Standard Operating Procedure

Essential Services (GPhC registered organisations only)        

• Accuracy Check by an Accredited Checking Technician Standard Operating Procedure     
• Accuracy Checking Standard Operating Procedure   
• Assembling and labelling prescriptions Standard Operating Procedure     
• Chaperoning Standard Operating Procedure   
• Date Checking Standard Operating Procedure   
• Delivery of Medicines Standard Operating Procedure   
• Dispensing Medicines with a Compliance Aid Standard Operating Procedure   
• Dispensing of Prescriptions Standard Operating Procedure   
• Disposal of Unwanted Medicines Standard Operating Procedure   
• Electronic Prescription Service Release 2 Standard Operating Procedure   
• Emergency Supply Standard Operating Procedure
• End of Month Standard Operating Procedure
• Owing Medication Supply Standard Operating Procedure
• Prescription Collection Service Standard Operating Procedure   
• Promotion of Healthy Lifestyle Standard Operating Procedure   
• Receiving Stock into the Pharmacy Standard Operating Procedure   
• Roles and Responsibilities of Pharmacy Staff Standard Operating Procedure   
• Support For People With Disabilities (Disability Act 2010) Standard Operating Procedure   
• Support for Self Care Standard Operating Procedure   
• Uncollected Prescriptions Standard Operating Procedure   
• Responsible Pharmacist Standard Operating Procedure   

Errors, Interventions, and Complaints (for CQC, GPhC and MHRA registered organisations)      

• Complaints Procedure Standard Operating Procedure   
• Dealing with Dispensing Errors Standard Operating Procedure   
• Interventions and Problem Solving Standard Operating Procedure   
• Near Miss Audit Standard Operating Procedure   
• Pharmacy Patient Safety Incident Report and Follow Up Standard Operating Procedure   
• Preventing errors and recording near misses Standard Operating Procedure   

Enhanced Services (GPhC Registration Holders only)        

• Blood Glucose Monitoring Standard Operating Procedure      
• Blood Pressure Monitoring Standard Operating Procedure   
• Cardiovascular Screening Standard Operating Procedure   
• Chlamydia Testing Standard Operating Procedure 
• Cholesterol Testing Standard Operating Procedure
• Emergency Hormonal Contraception Standard Operating Procedure   
• Hosiery Fitting Standard Operating Procedure
• Minor Ailments Scheme Standard Operating Procedure   
• Monitored Dose Systems Standard Operating Procedure   
• Needle and Exchange Service Scheme Standard Operating Procedure   
• Palliative Care Enhanced Service Standard Operating Procedure   
• Pharmacy Urgent Repeat Medicine Service Standard Operating Procedure   
• Smoking Cessation Standard Operating Procedure   

Controlled Drugs (GPhC and MHRA Registration Holders only)        

• Balance Check and Record-Keeping Standard Operating Procedure   
• Delivering Controlled Drugs Standard Operating Procedure   
• Destruction of Controlled Drugs Standard Operating Procedure   
• Dispensing Codeine And Dihydrocodeine Standard Operating Procedure   
• Dispensing of Controlled Drugs Standard Operating Procedure   
• Dispensing Methadone Standard Operating Procedure   
• Extemporaneous preparation of methadone Standard Operating Procedure   
• Instalment dispensing of Controlled Drugs Standard Operating Procedure   
• Recording Concerns over CD management Standard Operating Procedure   
• Security and Storage of Controlled Drugs Standard Operating Procedure
• Supervised Controlled Drugs Administration Standard Operating Procedure   
• Supply of Sativex Standard Operating Procedure   

Business Continuity (for CQC, GPhC and MHRA registered organisations)       

• Operating in the Absence of a Responsible Pharmacist    
• Pandemic Protocol Standard Operating Procedure   
• Business Continuity Plan Standard Operating Procedure   

Advanced Services (GPhC registered organisations only)        

• Appliance Use Reviews Standard Operating Procedure   
• Medicine Use Reviews Standard Operating Procedure   
• New Medicine Service Standard Operating Procedure   
• Stoma Appliance Customisation Service Standard Operating Procedure   
• DMIRs Standard Operating Procedure   

Seasonal Vaccines (GPhC and CQC registered organisations only)        

• Infection Control Standard Operating Procedure   
• Influenza Vaccination Standard Operating Procedure   
• Needlestick Injuries and Contamination Standard Operating Procedure   

Travel Clinic (GPhC and CQC registered organisations only) 

• Malaria Chemoprophylaxis Standard Operating Procedure   
• MMR Vaccination Standard Operating Procedure   
• Shingles Vaccination Standard Operating Procedure   
• Travel Core Standard Operating Procedure   
• Yellow Fever Centre Standard Operating Procedure

Wholesale Dealers License Standard Operating Procedure (for MHRA License Holders)        

• Wholesale Dealers Licence Standard Operating Procedure