Security Policy

At Voyager Medical, we take the issue of online security very seriously. Below is information about some of the measures we take to ensure that your experience with us is as safe as possible. At the bottom of this page you will find some answers to questions that some of our patients have asked us.
Rest assured:
  • All information given to Voyager Medical will be kept completely confidential.
  • No information will be passed to any third party, without your written consent.
  • All consultations authorised by us will happen in a closed room and chaperones will be available when required.

Compliance with UK Law

We utilise a secure server encryption method to securely transfer all credit or debit card details and customer information. This is provided by GeoTrust. We have had no reports of any customers using a credit card to purchase at Voyager Medical and subsequent acts of fraud being committed having used details illegally obtained via our site.
We are registered in compliance with the Data Protection Act, Registration No. ZA128693.

Secure server

We use a secure server which encrypts your credit card information during transmission from the webpages to our database. A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://. When this happens you will know that any information you type into that page will be encrypted when it is sent out. 
Encryption is used when you register or login to the website and when you are on the final purchase page. If, however, you visit Voyager Medical from another website such as Freeserve, then a padlock will not be displayed in your Internet browser due to the Freeserve menu bar at the top of the screen. It is because of this bar the browser will not display a padlock, even though when you order the website uses https:// to send the details. If you came straight to then this would show a padlock when an order was placed.
What level of encryption do we use? 
We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. This is provided by Geotrust.
Any information sent over the internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone.
What about Server and Firewall security?
Our database servers, where your personal details are stored, are not accessible from the internet and are monitored 24hrs. They are continually updated to have the latest versions of software ("patches") providing the highest levels of security and reliability available for those systems.
Pharmadoctor have invested in the highest standard firewalls available which are the same as used by many banks and telecom companies. These are dedicated hardware devices which deter and prevent hackers from reaching our systems. In the interests of security we do not provide details of these to third parties.


What physical security do you have?
Our web and database servers are held in a totally secure purpose-built location with access only available to authorised and validated personnel using advanced code and fingerprint identification. There is 24 hour security and CCTV monitoring.
If you have any further questions please feel free to contact us.

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