Pharmacy Quality Management System

Pharmacy ERP tool

A Quality Management System (QMS) refers to the centralised control of any quality and compliance process. The adoption of a QMS is a requirement of all UK-based healthcare regulators, most notably the GPhC, CQC and MHRA. On a global level, the WHO inspectorate and ISO auditors consider the use of a Pharmacy QMS as critical¹.

Before the ubiquity of the internet, quality management was performed on paper and as such poorly centralised. For instance, a community pharmacy organisation with two or more locations would often control quality using:

  • a training log
  • a clinical error book
  • a date checking book
  • a clinical governance folder
  • a physical controlled drugs register
  • a paper based customer satisfaction survey

However, since the establishment of the in 2015 these processes have been fully digitised. In the past 5 years, we have seen Hubnet users improve their regulatory compliance and patient safety whilst improving organisational efficiency. We have done this in five key ways:

  • By committing to our users that our work is never done. When users subscribe, they are not subscribing to a static website but a dynamic system, as the healthcare landscape changes so do we. To date, we have completed over 8,000 development tasks on our original programming.
  • Reducing users of audit time by use of real-time analytical tools.
  • Protection against medico-legal complications by improved audit findings and quicker corrective and preventive actions,
  • Improvement of product quality, safety and customer satisfaction by linking our internal apps with external patient facing apps.
  • Performance measurement
  • quality culture and creates an environment and a sense of belonging where the staff can take pride in their work.
  • management of documentation so that relevant documents

Lastly, our QMS sits within a fully functional Enterprise Resource Planning tool, so quality can be improved alongside human resource management.

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¹Quality Management System Requirements for National Inspectorates, Published July 2019, accessed on 1st February 2021 via:


Hubnet is an online pharmacy information system. We intend to provide healthcare professionals with an online ecosystem to allow for better communication between each other and their patients. Protected by law, the data you enter into this site remains your intellectual property and cannot be used by us. Our goal is to enable you to do more, if you like it you can subscribe for more!

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