Pharmacy Quality Management System

A Quality Management System refers to the centralised control of any quality and compliance process. It is a regulatory requirement that GPhC / CQC / MHRA / WHO global regulatory inspectors and ISO auditors consider critical. An automated QMS system reduces audit time and findings, and a decreases risk of product recalls. It improves product quality and safety, increases customer satisfaction. 

The top 5 benefits of pharmacy organisations implementing an efficient QMS include improvements in:

  1. Organisational effectiveness. A QMS enables the organisation to establish goals for its critical operations and provides a means for measuring the performance in each area.
  2. Customer satisfaction. A QMS encourages customer feedback from multiple sources and the information is used to improve the delivery of products and services.
  3. Compliance. Pharmacies have to comply with regulatory requirements as well as internal and external standards. These can be integrated into the functional QMS and compliance can then be monitored through management reviews, audits and corrective and preventive actions.
  4. Organisational culture. A QMS facilitates the development of quality culture and creates an environment and a sense of belonging where the staff can take pride in their work.
  5. Documentation. A QMS facilitates the management of documentation so that relevant documents are made available to those who need them. 

Other benefits include effective risk management, continuous improvement of processes through regular audits, enhanced staff morale through improved management efficiencies, reduction of waste and better utilisation of resources.


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