From the latest GPhC application documentation, the website of a Distance Selling Pharmacy (DSP) must contain the following...
6.1 Have you applied, or been approved by the MHRA, to display the distance selling logo on the website?
This is now not applicable since Brexit, however, it is thought it will return as a requirement in the future.
6.2 Does the website prominently display:
a) your name as the owner of the registered pharmacy
This can be the name of the Limited company or Sole Trader that owns and is responsible for the content on the site.
b) the name of the superintendent pharmacist (if applicable) and their registration number
If the company is classified on Companies House as a Sole Trader a Superintendent is not required.
c) the name and address of the pharmacy or pharmacies that supply the medicines
This is the location that has been inspected by the GPhC and certified as a pharmacy.
d) the pharmacy's GPhC registration number
This is opposed to the Pharmacists registration number, this number usually begins with a 1.
e) the phone number and email address of the pharmacy
The phone number should be clearly displayed, the email address can be via the use of a contact us form.
f) details of other pharmacies that may be involved in the labelling and assembling if different to the pharmacy that makes the supply
Some DSPs repackage their medicines, in this case, the organisation doing the repackaging would need to be listed on the site, potentially within the Terms and Conditions of use.
g) information about how to check the registration status of the pharmacy and the superintendent pharmacist if you have one
All pharmacy registrations in the UK can be checked via the GPhC's website: https://www.pharmacyregulation.org/
h) your terms and conditions
This is a standard for any website offering a service to its users.
i) ways to give feedback and your complaints procedure
The hubnet.io provides this service within our standard subscription, you can embed a Patient Satisfaction Survey which is similar to what the NHS uses (CPPQ).
Hubnet is an online pharmacy information system. We intend to provide healthcare professionals with an online ecosystem to allow for better communication between each other and their patients. Protected by law, the data you enter into this site remains your intellectual property and cannot be used by us. Our goal is to enable you to do more, if you like it you can subscribe for more!